Shipping Policy

Effective Date: August 16, 2026

At Zarcone Cocoa, we want your cocoa to arrive safely, securely, and as quickly as possible. This Shipping Policy explains how we process and ship orders placed through our website.

Order Processing

Orders are typically processed within 2–4 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, promotions, or periods of unusually high order volume, processing may take additional time. If a significant delay occurs, we will do our best to notify you.

Shipping Times

After your order has been processed, shipping times generally depend on the shipping method selected at checkout.

Estimated delivery times are provided by the carrier and are estimates, not guarantees. Delays caused by the carrier, weather, holidays, incorrect addresses, or circumstances beyond our control may occur.

Shipping Rates

Available shipping options and rates are calculated and displayed at checkout based on your order and shipping destination.

From time to time, Zarcone Cocoa may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly stated at the time of purchase.

Where We Ship

Zarcone Cocoa currently ships to addresses within the United States.

We may expand our shipping destinations in the future.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow some time for tracking information to become active after your package has been accepted by the carrier.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.

If you realize that you entered an incorrect address, please contact us as soon as possible. We will do our best to make corrections before the order ships, but we cannot guarantee that changes can be made after an order has entered processing.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.

If tracking indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location. You may also contact the carrier directly to report the issue.

If your package appears to be lost or significantly delayed, please contact us and we will do our best to assist you in communicating with the carrier.

Zarcone Cocoa is not responsible for packages that are stolen after being confirmed as delivered.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and products.

We will review the situation and work with you to determine an appropriate resolution.

Warm-Weather Shipping

Because chocolate and cocoa-related products can be affected by extreme temperatures, we may take additional precautions when shipping during periods of unusually warm weather.

Customers should be aware that weather conditions can affect products during transit. Where appropriate, Zarcone Cocoa may adjust shipping practices or recommend delivery options designed to reduce the risk of heat-related damage.

Wholesale and Corporate Orders

Shipping arrangements for wholesale, bulk, and corporate orders may differ from standard consumer orders.

Shipping costs, delivery schedules, and other terms for these orders will be communicated separately and agreed upon before fulfillment.

Questions About Your Order

If you have questions about your shipment or believe there is a problem with your order, please contact Zarcone Cocoa through the contact information provided on our website.

We are committed to doing our best to make your ordering experience simple, transparent, and enjoyable.

Zarcone Cocoa
Comfort in every cup.